A B2B Shopify migration that doubled their client base and increased online sales by 70%.

Anchor Rug Company website showcasing custom rugs for Canadian designers. Features include Quickship Program details, living room with a rug, and new rug arrivals in various colorways like Sage, Technicolor, Breeze, and Cashmere. Options to order rug samples are available.
Anchor Rug Company

Anchor Rug Company needed a B2B website that better reflected the quality of its products while creating a seamless experience for their interior design trade clients.

The goal was to modernize the brand, improve usability, and build a scalable Shopify store that could support continued business growth.

Project overview

INDUSTRY

Interior Design, Home Furnishings, E-commerce

SERVICES

UX Strategy, Shopify Design & Development, Digital Merchandising, Brand Refresh

PLATFORM

Shopify

Anchor Rug Company product page displaying a rug named 'Waves' with details such as width 15', pattern repeat, hand-loomed construction, and fibers consisting of 70% Tencel and 30% wool, along with options to select colorways and add samples to cart.
The Challenge

The previous website no longer reflected the quality of the brand or supported the way clients ordered samples

. Product discovery was difficult, navigation was confusing, and key workflows—such as trade account requests and sample ordering—created unnecessary friction for both customers and staff.

Anchor Rug Company website page featuring "Cottage" rug design in "Raven" colorway. The rug has a geometric pattern with circles and diamonds in shades of gray. Text includes rug specifications: maximum width 13' 2", pattern repeat 3"W x 3"L, Wilton woven construction, 50% wool and 50% polysilk fiber.
The solution

Rather than simply migrating the website to Shopify, I reimagined the online experience around the needs of the trades clients, predominantly interior designers.

The redesign included a modernized visual identity, intuitive navigation, improved product organization, streamlined trade account management, and a more engaging merchandising strategy that better showcased the company's premium rug collections.

The result is a website that not only reflects the quality of the Anchor Rug Company brand but also provides a stronger foundation for continued growth.

  • Increased Sales by 70%

  • Increased Conversion Rate by 25%

  • Increased Trades Clients by 100%

  • Increased Orders by 17%

  • Increased Overall Traffic by 15%

  • Streamlined backend management

Key Results
Line graph showing conversion rates over time from September 2022 to September 2023, with a current rate of 0.96% and a 25% increase; the graph compares data from September 2022 to September 2023 and from September 2023 to September 2024.
Line graph showing sessions over time from September 2022 to September 2023 and 2024, with a total of 5,842 sessions, indicating a 15% increase.
Screenshot of Anchor Rug Company's website featuring the Quickship Program with images of various rug styles and colorways including Arabia, Belgium, Bridges, Defined, Stripe, Heaven, Lancia, and Nadu.

"Since the redesign, my client base has doubled. In the first year following the site redesign my sales increased by approximately 70%.

Renée is definitely a pleasure to work with. I really enjoyed bouncing around ideas and ended up learning more about how to promote my business than just having a pretty website.

- Colleen mccrann, Anchor rug company

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